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🚀 Revolutionize your customer service and boost sales with LiveChat, the ultimate platform designed to delight your customers and empower your business! ✨ Whether you're on the go or managing operations remotely, LiveChat ensures you never miss a connection. This powerful tool provides seamless customer support, even with unstable internet connections, making customer service easier than ever before. Join over 30,000 companies worldwide that are already leveraging LiveChat to its full potential! 🌍 Experience the convenience of having robust customer service software right at your fingertips. Key features include instant access to customer details, a sneak peek at incoming messages, and the ability to use ready-to-go responses, saving you valuable time. Benefit from multi-channel support, effortless file sharing, timely in-app and push notifications, and easily manageable agent profiles. 💬 LiveChat is built to help you solve customer problems in a flash with real-time answers, significantly improving customer satisfaction. ⚡ Automate your support with smart features like personalized greetings and intelligent chat routing to ensure customers always reach the right team. 🤖 Handle complex cases efficiently using the built-in ticketing system directly within the app. Reassign tickets, organize open cases, and track ticket statuses with ease. 📂 LiveChat also empowers you to close more sales by capturing and qualifying leads effortlessly, engaging potential customers proactively, and supporting them throughout their buying journey. 💰 Scale your customer service intelligently, increase team productivity, and serve multiple visitors simultaneously, all while maintaining high customer satisfaction. 🎉 Discover how LiveChat can help your business grow and transform your customer interactions today! Visit www.livechat.com to learn more.

Última atualização App Performance Enhancements

The recent advancement of LiveChat focuses on enhancing the user experience and operational efficiency for customer support teams. Key improvements include optimizations for handling incoming messages, allowing agents to see what customers are typing before the message is fully sent, and refining the ready-to-go response system for quicker replies. Furthermore, the update brings enhancements to the ticketing system, making it more intuitive to manage complex cases, reassign tickets between groups, and track the status of open cases. The mobile application itself has been optimized for performance, ensuring smooth operation even on less stable internet connections, and improving the delivery of in-app and push notifications. These changes aim to streamline workflows, reduce response times, and ultimately elevate the quality of customer interactions across all channels. The platform also continues to refine its multi-channel support capabilities and agent profile management, ensuring a cohesive and efficient customer service environment.

Características

Access customer details instantly for personalized support.

See customer messages as they type and use pre-written responses.

Provide support across multiple communication channels seamlessly.

Share files easily with customers during conversations.

Receive timely in-app and push notifications for new messages.

Manage agent profiles and availability efficiently.

Solve customer problems quickly with real-time chat.

Automate greetings and route chats to the appropriate teams.

Manage and track support tickets directly within the app.

Capture and qualify leads to boost sales opportunities.

Críticas Positivas

1. Provides instant answers and resolves customer issues rapidly.

2. Enhances sales by engaging and qualifying leads proactively.

3. Improves customer satisfaction through efficient and multi-channel support.

4. Allows for smart scaling of customer service operations.

5. Increases agent productivity with automated responses and features.

Avaliações de negação

1. May require a learning curve for advanced features.

2. Performance can be dependent on internet connection stability.